Support Center

How do I book a service?

Browse available services in your area, select your preferred provider, choose a date and time that works for you, and confirm your booking. You'll receive a confirmation notification once your booking is accepted.

How do I cancel or reschedule a booking?

Go to your bookings list in the app, select the booking you want to modify, and tap "Cancel" or "Reschedule". Please note that cancellation policies may vary by service provider.

How are payments handled?

Payments are processed securely through our integrated payment system. You can pay using various payment methods accepted by the platform. All transactions are encrypted and protected.

Can I rate and review service providers?

Yes! After completing a booking, you can rate your experience and leave a review. Your feedback helps other customers make informed choices and helps providers improve their services.

What if I'm not satisfied with the service?

If you experience any issues with a service, please contact our support team immediately. We'll work with you and the service provider to resolve the matter promptly.

How do I register as a service provider?

Download the app and select "Register as Provider" during signup. You'll need to provide business information, services offered, working hours, and verification documents.

How do I manage my bookings?

Use the provider dashboard to view incoming booking requests, accept or decline them, manage your schedule, and communicate with customers.

How do I set my working hours?

In your provider profile, navigate to "Working Hours" to set your availability for each day of the week. You can mark specific days as closed or available.

How do I add or update my services?

Go to "My Services" in the provider dashboard. You can add new services with descriptions and pricing, edit existing services, or remove services that you no longer offer.

How do I receive payments?

Payments are processed through the platform and transferred to your registered account. You can view your transaction history and earnings in the "Transactions" section of your dashboard.

How do I update my account information?

Go to your profile settings to update your name, phone number, address, and other personal information.

How do I change my password?

Navigate to your profile settings and select "Change Password". You'll need to enter your current password to set a new one.

How do I delete my account?

You can delete your account by visiting https://dork-app.com/delete-account or through the account settings in the app. Please note that account deletion is permanent.

The app is not working properly. What should I do?

Try the following steps:

• Make sure you have the latest version of the app installed
• Check your internet connection
• Restart the app
• Clear the app cache
• If issues persist, contact our support team

I'm not receiving notifications.

Check that notifications are enabled for the Dork App in your device settings. Also verify that you have a stable internet connection.